The intent of this article is to illustrate the steps taken if your package or shipment is damaged in transit.
- Log in to your account.
- Tap the shipments menu item on the left sidebar.
- Navigate to the search field, and enter the tracking number of the shipment that requires action.
- Tap the pencil icon to open the shipment detail view.
- Navigate to the top right of the page, tap actions, then report as damaged.
Follow-up communication related to the shipment is sent via email. This includes a case number as a reference.
Lost shipment?
Follow the same process as a damaged shipment above. Upload pictures and a copy of the commercial invoice on the shipment detail view.
