My package was damaged

The intent of this article is to illustrate the steps taken if your package or shipment is damaged in transit.

  1. Log in to your account.
  2. Tap the shipments menu item on the left sidebar.
  3. Navigate to the search field, and enter the tracking number of the shipment that requires action.
  4. Tap the pencil icon to open the shipment detail view.
  5. Navigate to the top right of the page, tap actions, then report as damaged.

Follow-up communication related to the shipment is sent via email. This includes a case number as a reference.

Lost shipment?
Follow the same process as a damaged shipment above. Upload pictures and a copy of the commercial invoice on the shipment detail view.