EPISHIP takes necessary precautions to be in compliance with local regulations and limits use of information to the terms set forth within the privacy notice available at
Some express services, specifically Same Day and 1Day service types are eligible for a refund where applicable. EPISHIP, in its sole discretion, will credit the shipping charges for a given shipment to the payer only, upon request, under the following conditions:
Contents of the package are not regulated as dangerous goods or hazardous materials.
Delivery attempt, pickup attempt and signature requirements are met without unavailability.
No local operating conditions restrict service, this includes: acts of god, authority actions (expressed or implied), civil acts, customs delays or disruptions in transportation networks due to weather, labor disputes, natural disaster or otherwise.
No late fees billed to customer account within 30 days of dispute submission.
No scheduled restrictions, related to peak seasons or otherwise apply.
Package is not billed any surcharge for additional handling due to dimensions, length or weight.
Request for credit is submitted within 2 weeks from the expected delivery date.
Ship from and ship to locations are valid, without change or correction.
The service type is eligible for a service guarantee.
Timestamp date of pickup or drop-off event matches the label creation date.
EPISHIP service guarantees are active for the below domestic and international services.
Domestic
Same Day
Same Day Multipiece
1Day First
2Day AM
3Day Freight
Ground Commercial
Ground Residential
Ground Returns
Ground Other
International
Export First
Export Priority
Export Priority Multipiece
Export Economy
Export Economy Multipiece
Export Other
Export Ground
Export Ground Multipiece
Service guarantees are subject to change. For more support, view the
