Payment, peak, processing and weekly service charges and are limited to cases where charges are applicable. In the event of nonpayment by receiver or third-party, charges are billed as chargebacks.
Pickups. Schedule, confirm or change a pickup via web, email or telephone. Pickups are subject to a day-specific window. Geographic limits and local operating conditions determine eligibility.
Relief Clause. EPISHIP’s nonperformance of its obligations under Service Guarantee is limited to an amount of a maximum defined by Service Credits section below and issued by EPISHIP in its sole discretion as courtesy credits and in compliance with local regulation.
Returns. Prompt, reasonable efforts are made to reroute shipments back to the account ship from address, shipper address.
Service Credits. Subject to the limits of a maximum amount of the great of either 3% of the weekly net charges or the sum of transportation charges billed to subject shipments where a service was not met during the period, EPISHIP will issue credits to a customer for the amount calculated by EPISHIP for the given term. Credits are applied as account credits to future transactions and are available by scheduled electronic funds transfer by request.
Time to respond. Responses and status updates will be sent upon request. Web, email and telephone response types vary by type. Target resolution time is 15 minutes to 24 hours depending on the Priority Type and Problem Response Conditions, both during and after normal business hours.
