All shipments are processed by service type in a first expired, first out process, as part of standard operations. This means that cycle times are tracked at each point in of the service delivery workflow, and managed with the same quality standards that apply to all customers, in accordance with local regulations. The takeaway: preference is given to your shipment in flow as is best given to any shipment to be delivered first, “first delivery”, exclusive of service type.
This results in more on-time deliveries, a higher degree of customer satisfaction and overall better service. Beyond this, first delivery process aligns with strategies and targets on environmental, social and community topics.
Some express services, specifically Same Day and 1Day service types are eligible for an account service credit, or refund where applicable. Some restrictions apply. See the Service Guarantee for additional information. Contents are subject to change without notice. EPISHIP, in its sole discretion, will credit the shipping charges for a given shipment to the payer only, upon request, under the following conditions:
Refer to the Service Guarantee and the Service Guarantee Exclusion List for additional information.